Frequently Asked Questions

Key Card/Prize Questions

  • How long will it take for my prize to be mailed to me?
    Prizes are mailed within 5-10 business days.
  • What if I never received my prize?
    If your prize has not arrived within 10 business days, please contact us, and include your name, school, Key Code, and the prize you chose.
  • The website says my code is not valid.
    Please contact us.
  • When do Key Cards expire?
    Key Cards expire within 60 days, so make sure you choose a prize at ktsutah.com soon after you receive your key card.
  • I accidentally chose the wrong prize. How do I change my selection?
    Once you confirm your prize selection and address, your prize is already on its way, so you can't change your prize selection. If you have not confirmed your prize selection, you can still go back and select a different prize.
  • I'm not sure if I wrote my address correctly.
    If you are unsure that you wrote your address correctly, please contact us.
  • What if the prize I want is sold out?
    Prizes are distributed evenly throughout the school year. If the prize you want is sold out, more will become available soon; check back frequently to see when your desired prize becomes available.
  • With my Key Card, do I earn a free prize or just a discount?
    Key Card prizes are not just discounts; they are free prizes. Tips are not included for prizes at restaurants that require tips.
  • Does my free meal prize include tips?
    If you have selected a meal prize in a restaurant that requires tips, the tip is NOT included in your prize. Please be courteous and remember to tip your servers.
  • When will my prize expire?
    Keys to Success prizes expire on August 31 of the summer following the end of the school year.

General Student Questions

  • Can anyone earn a Key Card?
    Yes! All 9th-12th grade students at participating KTS schools are eligible to earn Key Cards.
  • How can I earn a Key Card?
    Key Cards can be earned two ways:
    1. Your teacher may recognize you for academic improvement and reward you with a Key Card!
    2. Talk to your teacher and set a goal.
    After filling out a contract card and accomplishing your goal, you'll earn your Key Card.
  • What do I do with my Key Card?
    To earn your prize, go to KTSUTAH.com, click on "Prizes", select a prize, and enter your Key Code and information. Your prize will be on its way in 5-10 business days.
  • How many Key Cards can I earn?
    Students can earn up to 3 Key Cards each school year.
  • How can I be a finalist in the assembly?
    To be eligible to be a finalist in your school's Keys to Success assembly, you must first earn a Key Card. 50 finalists are randomly selected from Key Card recipients. If you are selected to be a finalist AND you fulfill 3 of the 6 qualifying criteria, you could win an iPad at the assembly! Finalists MUST fulfill 3 of these 6 criteria to qualify:
    1. Earn a 2.5 GPA or above
    2. Achieve 90% attendance
    3. Enroll in a math class
    4. Take AP or concurrent enrollment classes, or participate in the IB program
    5. Apply for post-secondary training (e.g. college or vocational school)
    6. Take the ACT or SAT test
  • How can I win a car?
    One Key Card recipient at each school will win an iPad at the Keys to Success Assembly. Each iPad winner will attend a car giveaway live on KUTV news, where 5 lucky students will win a brand-new car!
  • If I win a car, do I have to give it back after a year?
    No. If you win a KTS car, it is yours to keep forever!
  • Will I have to pay taxes on my car?
    Ken Garff Automotive Group covers the costs of sales tax and licensing fees. As the car winner, you may be expected to pay income taxes on the value of your car. Please see the Complete Contest Rules for further information.
  • How do I apply for Keys to Success scholarships?
    Scholarship information and applications can be found on the Scholarships page.
  • Which Keys to Success scholarships are available at my school?
    Scholarship information and applicable schools can be found on the Scholarships page.
  • What is a Key Contact? Who is the Key Contact at my school?
    The Key Contact is the person who oversees and administers the Keys to Success program at each school, often an administrator or counselor. To find out who your school's Key Contact is, please contact us.
  • How can I thank my prize sponsor?
    Please send your thank you notes to the Keys to Success office, and we will mail them to our prize sponsors. The office address is:
    Keys to Success
    405 S. Main Street Suite 1100
    Salt Lake City, UT 84111
  • How long will it take for my prize to be mailed to me?
    Prizes are mailed within 5-10 business days.
  • What if I never received my prize?
    If your prize has not arrived within 10 business days, please contact us, and include your name, school, Key Code, and the prize you chose.
  • The website says my code is not valid.
    Please contact us.
  • When do Key Cards expire?
    Key Cards expire within 60 days, so make sure you choose a prize at KTSUTAH.com soon after you receive your Key Card.
  • I accidentally chose the wrong prize; how do I change my selection?
    Once you confirm your prize selection and address, your prize is already on its way, so you can't change your prize selection. If you have not confirmed your prize selection, you can still go back and select a different prize.
  • I'm not sure if I wrote my address correctly.
    If you are unsure that you wrote your address correctly, please contact us.
  • What if the prize I want is sold out?
    Prizes are distributed evenly throughout the school year. If the prize you want is sold out, more will become available soon; check back frequently to see when your desired prize becomes available.
  • With my Key Card, do I earn a free prize or just a discount?
    Key Card prizes are not just discounts; they are free prizes. Tips are not included for prizes at restaurants that require tips.
  • Does my free meal prize include tips?
    If you have selected a meal prize in a restaurant that requires tips, the tip is NOT included in your prize. Please be courteous and remember to tip your servers.
  • When will my prize expire?
    Keys to Success prizes expire on August 31 of the summer following the end of the school year.